We follow up on claims daily using the electronic file id's to keep up with what stage the process is in.  This allows us to find out if any information may be needed for further processing and payment.  We can then notify the medical facility for the additional information and be prepared to act accordingly when the explanation of benefits arrive.  Some insurance companies will allow us to appeal over the phone or internet, but in some cases they may need operative reports or other additional information to complete the process.

Payments and correspondence from insurance companies or patients may be faxed or mailed to our office daily or weekly.  In some cases the medical provider may want to have all  mail delivered to their bank and we will then be given an electronic key to retrieve all checks and correspondence via a secure internet site.  All checks will be posted daily with reports faxed over to your office for review.  Correspondence is worked daily and we will notify your office if any information is needed from the doctor for appeals. 

At the end of each batch entry a detailed report will be printed that sums up all data entered.  These reports include CPT, DX codes, patient account numbers and any receipts posted for the day.  Each report will also include a running monthly balance. At the end of each month a detailed analysis and summary report will be transferred to a disk and given to the physician for review.  Additional and custom reports are available upon request.

Statements are sent out to patients on a monthly billing cycle if the medical providers request.  Patients will be able to review all charges and receipts applied to their account.  Notes may be added if needed. Some medical offices prefer to post daily deposits and mail out statments themselves. There is an added fee for this service.

X2 Medical Billing will take all phone calls from insurance companies and patients.  We will take our time answering any questions they may have concerning billing.  Our phone number will be on patient statements for their use.

An added feature to our services will be X2 Medical Billing tech support.  The president of X2 Medical Billing is a software engineer.  This will eliminate any issues other billing companies, clearinghouses or doctor offices may have with off site support.  When problems arise we will be able to address them here in our office immediately.  X2 Medical Billing will also have the ability to stay up to date with any software changes that the government makes due to HIPAA.  X2 Medical Billing will also be able to update our software to keep up with any electronic demands.  This will enable us to get claims out and revenues returned in a timely manner. Please make note that all medical facilites that sign on with us are responsible for their own hardware and software issues in their office. And that any issues with EDI companies are completely out of our hands.

Here at X2 Medical Billing we realize providers on occasions are called in for patient emergencies after hours.  There are times when a medical provider may want to alert us about the procedures involved and if reports are needed for unusual procedural services.  This gives us a jump on the issue and we will be able to flag the account to ensure all documentation is with the charge sheet.

Consulting services . Fees are separate and negotiable.