Patient Billing Process

X2 Medical Billing will work closely with your office staff to ensure all information needed by our office is obtained in a timely manner. There is also a very extensive Report Menu for the provider so that they can keep up with the daily activities and revenue. We have our own secure network for the system up so that it will automatically transfer all data that was entered at the end of the day then the X2 EDI system will edit and transfer edi files to each carrier for payment. If a provider does not want the X2 Workstation and has EMR we can be given a login and transfer charges over to the X2 EDI Clearinghouse system or we can contact the EMR of the provider is using and interface with them if possible. Charges may also be e-faxed, which ever is convenient for your staff. Upon receiving the information we will enter all demographics and billing information into the X2 EDI system. The company software will allow us to quickly review and locate any errors for correction. All areas of the demographics must be complete before the software allows claims to be submitted through our Clearinghouse portal electronically. X2 Medical Billing has at this time developed it's own medical billing EDI software per Hipaa Compliance.

Insurance Claims Submission

Once all billing information is transferred over, our software will quickly audit and edit if need the claim files before they are submitted electronically. This process ensures patient and clinical data are correct. We audit the claims electronically then forward them on to the appropriate insurance companies. We will receive immediate responses from Government and Commercial insurance companies. Any rejects are corrected and resubmitted. Trading Partner Agreements will be with X2 Medical Billing LLC for use of its Clearinghouse.

Insurance Claim Follow up

We follow up on claims using the electronic file id's to keep up with what stage the process is in. This allows us to find out if any information may be needed for further processing and payment. We can then notify the medical facility for the additional information and be prepared to act accordingly when the explanation of nr other additional information to complete the process.

Payments & Correspondence

Payments and correspondence from insurance companies via 835 payment files or patients may be faxed or copies mailed to our office daily or weekly by the provider. Provider can also administer logins to the insurance websites so that 835 remitance files can be downloaded. In some cases the medical provider will have all payments and eobs delivered to their bank and we will then be given an electronic key to retrieve copies of checks and correspondence via a secure internet site. All checks will be posted daily with reports available on the X2MED Billing Software for your office to review. Correspondence is worked daily and we will notify your office if any information is needed from the provider for appeals. Reports are available to providers at all times.

Patient Statements

Statements are sent out to patients on a monthly billing cycle at the medical providers request. Patients will be able to review all charges and receipts applied to their account. Notes may be added if needed. Some medical offices prefer to post daily deposits and mail out statments themselves. Please note that if a patient has issues with reading a statement they need to contact our office for assistance.
**There is an added fee for statement services.

Tech Support

An added feature to our services will be X2 Medical Billing & EDI tech support. The president of X2 Medical Billing is a software & hardware engineer. This will eliminate any issues other billing companies, clearinghouses or doctor offices may have with off site support. When problems arise we will be able to address them here in our office immediately. X2 Medical Billing will also have the ability to stay up to date with any software changes that the government makes due to HIPAA. X2 Medical Billing will also be able to update our EDI software to keep up with any electronic demands. This will enable us to get claims out and revenues returned in a timely manner. Please make note that all medical facilites that sign on with us are responsible for any computer system other than X2 Workstation and that any issues with other EDI companies are completely out of our hands.

Consulting

Consulting services fees are separate and negotiable.

We look forward to working with you!